And so with renewed vigor, I blog again!...
This new blog marks my second attempt to maintain my own blog. I started the first "Hobart's Mindjet Blog" back in March of 2006 as part of our internal campaign to get Mindjet to create a corporate blog. We succeeded--as evidenced by the fact that we now have the official Mindjet blog (http://blog.mindjet.com and now that fantastic new...what do yu call it Michael Scherotter (who created this space)...this Mindjet blogging community.
My goal with the blog is to try to stick to things at least loosely related to our business. But I have to say that I have been dying for someplace to chronical my experiences with customer service. After being here for about 5 years, I have come to really value the importance of each and every single contact with our customers. Why? Because I am a customer myself--as are we all, of course. And once you put put yourself in the shoes of the customer and look at how your own company treats them, you simply need to ask yourself the musical question: Would I like to be treated like that?
For instance, I own a 2005 Subaru and love it. But I got a call from somebody trying to sell me a $1700 warranty package that really puts me in a bad mood about the company. This person presumed that I had read the many letters Subaru had sent me on this subject. And when I did not respond knowledgable to her questions, she actually got peeved at me--as if I had failed to do my homework. So here I am now, blogging about how bad an experience that was.
Needless to say, this kind of word spreads fast. I don't ever want any of our customers to have cause to spread any thing even remotely like this.
So I will continue to blog at http://blog.mindjet.com about the more Mindjet-centric topics and use this blog for more wide-ranging topics. Welcome!